Shipping policy

At Piogate, we prioritize transparent, reliable delivery across Germany, Austria, and the European Union. All orders are packed with care and dispatched with end-to-end tracking.

1. Order Processing & Handling Time
All orders are processed, verified, and handed over to our carrier within 1 to 2 business days (Monday – Friday, excluding public holidays). Once dispatched, you will receive an email containing your tracking number and carrier tracking link.

2. Transit Times & Shipping Rates
We partner with reliable carriers (DHL, Hermes, DPD) to ensure secure delivery.

* Germany & Austria:
  - Standard Tracked Delivery: 5 to 8 business days.
  - Shipping Fee: 100% Free on all orders (no minimum purchase required).

* Rest of the European Union:
  - Standard Tracked Delivery: 6 to 10 business days.
  - Shipping Fee: 100% Free on all orders.

3. Tracking Your Order
You can track your shipment using the tracking link in your shipping confirmation email. Please allow 24–48 hours for the carrier's initial scan to update.

4. Delivery Issues & Delays
If your order has not arrived within 12 business days of shipment, reach out to our support team at support@piogate.com.

5. Damaged or Lost Packages
If an item arrives damaged, send photos of the packaging and product to support@piogate.com within 48 hours of delivery. We will issue an immediate replacement at zero cost.