FREQUENTLY ASKED QUESTIONS

  1. SHIPPING & DELIVERY

    Do you offer free shipping?

    Yes! We offer free tracked shipping on all orders over €40. For orders under €40, standard shipping is calculated at checkout.

    How long does delivery take?

    Orders are processed within 24–48 hours. Once shipped, delivery typically takes 5–8 business days depending on your location. You will receive a tracking link via email as soon as your parcel is dispatched.

    How can I track my order?

    You can track your order status directly through the link provided in your shipping confirmation email, or by visiting our Track Order page with your order number and email.

    PRODUCTS & USAGE

    Are your lamps cordless and rechargeable?

    Yes! Our lighting collection—including the NordicSpot™ sconce, NordicBook™, and AuraGlow™ mushroom lamp—features built-in rechargeable batteries powered by standard USB-C fast charging.

    How long does the battery last on a full charge?

    Battery life typically ranges from 8 to 24 hours of continuous use depending on the brightness setting selected.

    How does the NordicSpot™ mount to the wall?

    The NordicSpot™ features a strong 360° magnetic ball joint and includes a high-grade 3M adhesive mount. It installs cleanly in seconds on almost any smooth wall surface without screws, drilling, or wiring.

    RETURNS & GUARANTEES

    What is your return policy?

    We offer a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order at support@piogate.com to initiate a return.

    What should I do if my lamp arrives damaged?

    Please contact us at support@piogate.com with photos of the damaged item and packaging within 48 hours of delivery, and our support team will promptly send a free replacement.