Refund policy

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you have 30 days from the date of package delivery to request a return or exchange.

1. Eligibility for Returns
To be eligible for a return:
- Your item must be in clean, resalable condition.
- It must be returned with its original product packaging, manuals, and included accessories.
- A valid order number or proof of purchase from piogate.com is required.

2. How to Initiate a Return
Step 1: Contact our support desk at support@piogate.com with your order number and the reason for return.
Step 2: Our support team will confirm your order details and provide return shipping instructions and the authorized return facility address within 24 hours.
Step 3: Ship the package using a tracked shipping service and forward the tracking receipt to support@piogate.com.

3. Return Shipping Costs
- Defective, Damaged, or Incorrect Items: If your product arrived damaged or defective, Piogate covers 100% of the return shipping costs or sends an immediate replacement free of charge.
- Customer Remorse / Change of Mind: If you wish to return a non-defective product because you changed your mind, the customer is responsible for the actual return shipping postage. We do not charge restocking fees.

4. Inspection and Refunds
Once your returned item is delivered to our inspection warehouse, it will be checked within 2 to 3 business days. You will receive an email notifying you of the approval or rejection of your refund.
Approved refunds will be automatically credited to your original payment method (Shopify Payments, PayPal, Klarna, or Credit Card) within 3 to 7 business days.